The customer success team ensures regular follow-up and support with each of our clients who have begun using our technologies. Our engineers handle the training and our data scientists generate reports to build manufacturing intelligence.
Being a data scientist, I analyze our clients' data to highlight the essential information in order to identify the main improvement opportunities. Our reports provide concrete actions that our clients can take that will have a positive impact on their operations, efficiency and profitability.
The reality on the ground is the most important thing; that's why the engineers on our team work closely with clients to make sure everything is installed properly and to provide effective and motivating training quickly for the teams that will be using Tileboard on a daily basis.
I am in charge of developing client projects and I make sure that they are delivered according to the users' needs. My work includes ensuring that Tileboard is tailored to our clients' specific requirements and acting as support.